Let’s talk about customer service in the AEC industry. We thrive on relationship building, and if we don’t deliver good, quality customer service to our clients, they will go somewhere else.
In the wake of 2020, customer service has taken on new roles, especially on the retail side. While our standard of service for clients is very different, the AEC industry could learn from these changes. Follow up and communication is now more vital than ever. Ensure your team regularly checks in with clients and is promptly returning all phone calls, texts, and emails.
Post-Pandemic, clients will continue to expect this higher-level of communication so setting consistent practices in place with your team now will benefit your business for years to come.